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EOS France
adapts each situation.

Pay from the online payment portal

Your EOS file contains between 5 and 8 digits

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Your EOS file contains 9 digits or more

Online payment

Finding solutions together!

We always aim to establish an open and transparent dialogue with you. If you have any questions or don't understand why we've contacted you, just give us a call. We'll answer your questions and work with you to find solutions.
Find out more about our responsible approach
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Why have you received a communication from us?

We are contacting you about an unpaid bill. You may have made a purchase or taken out a loan or service without paying the associated bill or due date. It could be a simple oversight.

There are two possible scenarios:

  • we have been instructed by your original creditor to regularise the situation,
    or
  • we have acquired your debt.
This is where we come in.

We are here to help you regularise the situation. All you have to do is contact one of our advisers, and together we'll find a solution.

EOS France at your service

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Our teams listen to you

At EOS, we want to find solutions that are tailored to your personal situation and that bring satisfaction to all stakeholders.

In order to be able to discuss your situation with you, our staff will contact you mainly by telephone. This will enable us to discuss the various possible approaches to paying off your debt and find a joint solution.

Our teams are experienced in dealing with delicate personal situations. Our advisers work mainly on an amicable basis, and you will not be charged any fees other than those prescribed by law.
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Finding solutions together

Our experience in solving payment problems means that we can consider the best way to pay off your outstanding balance, offering you a solution that suits your personal situation.

We always seek to establish an open and transparent dialogue with you. If you have any questions or don't understand why we've contacted you, just give us a call. We'll answer your questions and work with you to find solutions.
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How do we work?

Our teams aim to help you find the most appropriate means of payment for your situation. They scrupulously follow the ethical code of the profession:

  • Establish a respectful and courteous dialogue with you;
  • Respect the confidentiality of the contents of your file with third parties;
  • Clearly explain their role and the amicable approach to their mission;
  • Give you access to your personal information;
  • Take your complaints into account;
  • Not to take any actions for which they are not authorised.

You have a question? Consult our FAQ

EOS France is part of the EOS Group, one of the international leaders in debt acquisition and collection on its own behalf and on behalf of third parties.
In order to protect creditors and consumers, the group adheres to strict ethical standards in debt collection.

EOS France is a member of FIGEC (National Federation for Business Information, Debt Management and Civil Investigation). For more information about this association: www.figec.com

As a credit manager, EOS France is approved by the Prudential Control and Resolution Authority (Autorité de contrôle prudentiel et de résolution or ACPR). 
Your creditor has probably sent you several reminders. You may not have received the various letters (change of address, for example) or you may have received the reminders without paying attention. 

There are two possible scenarios:

  •  we have been instructed by your original creditor to regularise the situation, or
  • we have acquired your debt.
This is why we are contacting you.
Our aim is to offer a tailor-made solution for every situation.

Aware that it may be difficult to settle the debt in full immediately, our advisers are there to listen to you and offer you appropriate solutions. We favour amicable approaches, taking into account both your situation and our customer's interest in a rapid resolution. This is why we analyse all the options and offer you personalised payment solutions, while guaranteeing the confidentiality of your data.
When it comes to civil claims, as long as there is an outstanding balance, the claim remains due. We follow up with you because your balance is still in debt with your creditor.

The limitation periods vary depending on the nature of the unpaid debt.

In certain situations, these periods may be suspended depending on the status of the case and the recovery procedures in progress.

For further information, we encourage you to contact your case manager.
The FICP (Fichier des Incidents de remboursement des Crédits aux Particuliers) is a database managed by the Banque de France, which lists individuals who have had repayment problems.

There are two main reasons for registration: failure to repay a loan or failure to repay an overdraft.

FICP registration lasts for 5 years, but this period can be shortened if the situation is regularised, in particular by paying off the debt that led to the registration. 

You can consult your FICP file free of charge at any time by contacting the Banque de France.
If you are convinced that you owe nothing, contact us. We will deal with your complaint as quickly as possible.

If you don't respond, you run the risk of being contacted by other means, which may involve additional costs for you. 
If you recognise your debt but are unable to pay, contact us. Our advisers will listen to you and together we will find an amicable solution.

If you don't respond, you run the risk of being contacted by other means, which could result in additional costs for you. 
Updating your file may take some time.

If you are still being reminded by EOS France despite having paid the balance of your file, we invite you to send us your proof of payment. You can send us your proof by email at contact@eos-france.com. For efficient processing, please include your surname, first name and file number.
Your EOS France file contains 5 to 8 digits :

  • By email
You can send us your request by email at contact@eos-france.com or by our contact form, stating your surname, first name and file number.

  • By telephone
You can call one of our advisors on the number given on all our correspondence.

  •  By post
You can send us your request by writing to us at EOS France - 10 impasse de Presles - CS 77351 - 75726 Paris CEDEX 15 specifying your surname, first name, file number, postal address and email address.
 

Your EOS France file contains 9 digits or more:

  • By email
You can send us your request by email to the email address indicated on our correspondence, giving your surname, first name and file number. 

  • By telephone
You can call one of our advisors on the number given in all our correspondence. 

  • By post
You can send us your request by writing to us at EOS France - 19 allée du château blanc - 59290 Wasquehal, specifying your surname, first name, file number, postal address and email address.
EOS France follows strict GDPR rules. We invite you to consult our privacy policy to find out more. If you have any further questions, please do not hesitate to contact us!
Please contact us using our contact form so that we can take the necessary steps and stop sending you reminders.

You want to make a complaint?

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How can I make a complaint?

EOS France does its utmost to provide you with the best quality of service on a daily basis. If, despite all our efforts, you are not entirely satisfied with the service we provide, please do not hesitate to let us know.

As a first step, we advise you to contact your advisor, who will remain your main point of contact. You will find their contact details in the correspondence you have received.

If you are not satisfied with your advisor's verbal response, we invite you to submit a complaint in writing. You can contact the complaints department by clicking below.
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Our commitment

We commit to acknowledging receipt of your written complaint and providing you with a written response as soon as possible. *

We will provide you with a personalized, precise, and complete response as quickly as possible to ensure your satisfaction. Each complaint is an opportunity for us to improve the quality of our processing and service.

*For cases related to our credit management activity, we commit to acknowledging receipt of your written complaint within 10 business days from the date of sending and providing you with a written response within 2 months.
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Do you still have a disagreement?

If discussions with your advisor or the complaints department have not resulted in a solution that suits you, you can have free recourse to a mediation procedure.

EOS France is a member of FIGEC (National Federation for Business Information, Debt Management and Civil Investigation). As such, you can call on the FIGEC mediation service by clicking on the button below.
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You can also consult Alex, our virtual assistant available 24/7!



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