EOS France
adapts each situation.

EOS France is part of the EOS Group, one of the international leaders in debt acquisition and collection on its own behalf and on behalf of third parties.
In order to protect creditors and consumers, the group adheres to strict ethical standards in debt collection.

EOS France is a member of FIGEC (National Federation for Business Information, Debt Management and Civil Investigation). For more information about this association: www.figec.com

As a credit manager, EOS France is approved by the Prudential Control and Resolution Authority (Autorité de contrôle prudentiel et de résolution or ACPR). 

Your creditor has probably sent you several reminders. You may not have received the various letters (change of address, for example) or you may have received the reminders without paying attention. 

There are two possible scenarios:

•  we have been instructed by your original creditor to regularise the situation, or
• we have acquired your debt.

This is why we are contacting you.

Our aim is to offer a tailor-made solution for every situation.

Aware that it may be difficult to settle the debt in full immediately, our advisers are there to listen to you and offer you appropriate solutions. We favour amicable approaches, taking into account both your situation and our customer's interest in a rapid resolution. This is why we analyse all the options and offer you personalised payment solutions, while guaranteeing the confidentiality of your data.

When it comes to civil claims, as long as there is an outstanding balance, the claim remains due. We follow up with you because your balance is still in debt with your creditor.

The limitation periods vary depending on the nature of the unpaid debt.

In certain situations, these periods may be suspended depending on the status of the case and the recovery procedures in progress.

For further information, we encourage you to contact your case manager.

The FICP (Fichier des Incidents de remboursement des Crédits aux Particuliers) is a database managed by the Banque de France, which lists individuals who have had repayment problems.

There are two main reasons for registration: failure to repay a loan or failure to repay an overdraft.

FICP registration lasts for 5 years, but this period can be shortened if the situation is regularised, in particular by paying off the debt that led to the registration. 

You can consult your FICP file free of charge at any time by contacting the Banque de France.

If you are convinced that you owe nothing, contact us. We will deal with your complaint as quickly as possible.

If you don't respond, you run the risk of being contacted by other means, which may involve additional costs for you. 

If you recognise your debt but are unable to pay, contact us. Our advisers will listen to you and together we will find an amicable solution.

If you don't respond, you run the risk of being contacted by other means, which could result in additional costs for you. 

Updating your file may take some time.

If you are still being contacted by EOS France despite having paid the balance of your file, we invite you to send us your proof of payment. You can send us your proof via our contact form, by selecting ‘I would like to provide or request further information about my case’. For efficient processing, please include your surname, first name and file number.

Your EOS France file contains 5 to 8 digits :

• By email

You can send us your request by email at contact@eos-france.com or by our contact form, stating your surname, first name and file number.

• By telephone

You can call one of our advisors on the number given on all our correspondence.

•  By post

You can send us your request by writing to us at EOS France - 10 impasse de Presles - CS 77351 - 75726 Paris CEDEX 15 specifying your surname, first name, file number, postal address and email address.
 

Your EOS France file contains 9 digits or more:

• By email

You can send us your request by email to the email address indicated on our correspondence, giving your surname, first name and file number. 

 

• By telephone

You can call one of our advisors on the number given in all our correspondence. 

• By post

You can send us your request by writing to us at EOS France - 19 allée du château blanc - 59290 Wasquehal, specifying your surname, first name, file number, postal address and email address.

EOS France follows strict RGPD rules. We invite you to consult our privacy policy to find out more.

If you have any further questions, please do not hesitate to contact us!

Please contact us so that we can take the necessary steps to stop you being contacted again.