Our excellence at the service of your receivables
EOS France is one of the most solid and long-term players in the market. We have the capacity to act as asset managers, but also to acquire and support the disposal of very large portfolios (representing several hundred million euros). We work with banks on several levels: as an investor, buying up their portfolios, but also providing solutions to other issues, such as managing outstandings.
100% satisfied customer-clients
The services offered by EOS France are subject to a recognised and certified quality of service.
- NPS: +79 (December 2023)
- Recommendation index: 9.21 / 10 (December 2023)
- 4.9 / 5 for availability of contacts and ability to listen
- 4.9 / 5 for meeting commitments
- 4.8 / 5 for quality of reporting and ability to adapt
- 4.6 / 5 for level of performance
The HFC label
The aim of the “Human For Client” (HFC) label is to recognize and distinguish companies that respect a code of good social conduct in their customer relations, in terms of HR management, social dialogue, societal commitment, commercial practices, respect for the environment and mode of governance. It is awarded for a period of 3 years by a joint committee based on the conclusions of an audit carried out by the INRC (Institut National de la Relation Client).
In 2023, all EOS France sites obtained the renewal of their HFC label, valid until 2026.
Our commitments:
In 2023, all EOS France sites obtained the renewal of their HFC label, valid until 2026.
Our commitments:
- To provide our customers with the best solutions for recovering unpaid debts, while preserving their business relationships and brand image.
- Pursue our responsible approach to debt collection to guarantee a high level of satisfaction for our employees, our customers and their debtors.
- Maintain a relationship of trust and act responsibly, respecting all stakeholders.
- Quality HR practices, constructive social dialogue and strong ethical practices.
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Qualicert certification
QUALICERT service certification is recognition by an independent third-party organization of our commitment to providing our customers with quality services, meeting the characteristics defined in a set of standards that reflect 39 strong commitments. These service commitments are drawn up in consultation with the public authorities, our customers and our professional representatives.
The main certified features:
The main certified features:
- We cultivate performance and collective success around targeted, adjustable operational objectives.
- We implement a progressive reminder process designed to engage the customer in a payment and/or contact process for each activity.
- Our debtor clients have access to information on their situation 24/7 via the Internet.
- Our 1st actions are triggered on D+1 upon receipt of the file to be collected.
- We evaluate and propose appropriate settlement solutions to our customers.
- We train our staff in the French Data Protection Act (Loi Informatique et Libertés) and ensure compliance with regulations governing personal data.
- We measure the level of satisfaction of our clients in order to improve the quality of our services.
- We measure the level of satisfaction of our debtor customers to enable them to settle their outstanding debts under the best possible conditions.
- We ensure that every employee is committed to respecting the company's Code of Ethics.
Get in touch with us!
Any questions about our services? Contact our sales department, who will be able to offer you a solution for managing your receivables.
Contact our sales team
