Two employees at a   desk reading a document together

For a debt-free world.

You got a bill. Why's that?

It's simple. You bought something from someone and didn't pay the bill. Maybe you just forgot. Now that someone has asked us to help. That's why our name is on the letter. But you'll find the name of the original creditor on our letter too. Just have a look. What's next? We'll help you pay your bill. All you need to do is: get in touch. Together we'll find a solution that suits both sides. Our purpose is: a debt-free world. And we'd like to free you from your debts.

We're happy to help. Just visit our debtor portal:

Our approach

  • At EOS, we want to find solutions that are suitable for your personal situation and that satisfy all parties involved. For discussions with you, our colleagues' main method of contact is by telephone. This enables us to discuss various potential approaches with you to clear your debt and find a joint solution.
    Our experienced team is used to managing delicate personal situations: financial stability, delicate family situations and insolvency. To help you find a solution, they always seek to establish a trusting relationship.
    Our consultants or debt collection officers essentially adopt an amicable approach and will not invoice you with any charges, other than those stipulated by law.

  • Our experience in resolving default issues enables us to consider the best ways for you to pay your outstanding balance. To offer a solution in line with your personal situation, we can arrange:

    • Memoranda of transactional agreements
    • Schedules for repayment by instalments
    • Interest freezes
    • Consolidation solutions for all your credit commitments

    We always seek to establish an open and transparent dialogue with you. If you have any questions or do not understand why we have contacted you, please call us. We want to discuss how we can find solutions for you.

  • Our colleagues' aim is to help you find methods of payment that are most appropriate to your situation. They scrupulously adhere to the professional ethical code:

    • Establish a respectful and courteous dialogue with you;
    • Respect the confidentiality of the content of your file as regards third parties;
    • Clearly explain their role to you and the amicable approach to their objective;
    • Provide you with access to your personal information;
    • Take account of your complaints;
    • Not to take any actions for which they are not authorised.

Your questions. Our answers.

  • EOS France is part of the EOS Group, which is a leading international company providing services dedicated to the entire client relationship cycle, from client acquisition to electronic payment processing, including debt purchase and debt collection. Its core competency is the management of client functions, particularly receivables. With the aim of protecting creditors and consumers, the Group complies with strict ethical standards regarding debt collection.

    EOS France is member of FIGEC (the French National Federation for Company Information, Debt Management and Civil Investigation), for further information about this association, please visit: www.figec.com

  • Your creditor will have certainly sent you several reminders. Perhaps you did not receive these because you omitted to advise them by registered post of your change of address. You may have received the reminders without paying any attention to them, your current situation may explain that.

  • Our aim is to find the best solution for each situation. We know that it can sometimes be difficult to pay the entire debt immediately and we are open to your suggestions. We try to find an amicable solutions that take account of your individual situation as well as the needs of our client, to resolve the situation as quickly as possible. For this reason, we analyse all options to settle the debt and we offer you personalised payment solutions. You can naturally rest assured that your consumer information and any information you provide us with is always strictly confidential.

  • We send you a reminder because your balance is always a debtor balance with your creditor. As regards civil liabilities, as long as a balance remains in default, the debt remains due.

  • To do nothing is the worst thing you could do. If you are convinced that you do not need to do anything, please advise us and we will deal with your complaint. If you are aware of your debt but are not in a position to pay it, please contact us. We will work with you to find an amicable solution. If you do not respond, you run the risk of being sent further reminders by other means, which will incur more cost to you.

  • Our employees’ actions are amicable. At this stage, the physical file remains in our archives and it is not necessary to remove it from here, as our objective is not to initiate or resume legal proceedings against you, but rather to work with you to find an amicable solution.

    If your creditor has assigned your debt to us, it is because your account balance remains in default. We would recommend that you address this situation by setting up a method of settlement. It is up to you to decide if you wish to take advantage of this amicable settlement opportunity to ultimately resolve this situation.

Any worries? Don't worry.

Send us a message. We'll send you an answer.

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EOS: The Magazine